Payments
Payment and Refund Policy
Effective date and support
Effective date: 2026-05-07 Payment and refund contact: Seller contact details must be configured before paid checkout is enabled. Request form: /support.
Payment processing
Domestic payments may be processed through Toss Payments, and international payments through Stripe Checkout. Raw payment method details such as card numbers are handled by the payment provider and are not stored on this service server. The server verifies order amount, currency, and payment identifiers before granting access.
Digital content delivery
Paid reports are digital content made available immediately after payment to the room or account. Before checkout, users must review the price, currency, scope, immediate delivery, and possible refund limitations.
Refund standard
Duplicate payments, payment errors, or failure to grant access may be refunded after review. Once report access has been provided and is available for viewing, refunds for simple change of mind may be limited. Statutory cancellation or refund rights override this policy where applicable.
Cancellation and failure
If the user cancels the payment window or authentication fails, paid access is not granted. Failure codes may be shown on the failure page.
Support
For refund or payment error review, submit a request at /support with the order ID, payment time, and provider (Toss or Stripe). Requests are handled according to payment provider policy and applicable law.